Package Refusal & Undeliverable Packages
Returns & Exchanges
Privacy & Security
At Cases.com, we are dedicated to delivering exceptional customer experiences through our commitment to high-quality products, efficient shipping, and unparalleled customer service. Our diverse range of products is sourced from trusted suppliers, or brands directly, located both domestically and abroad, ensuring a wide selection for our valued customers. However, please note that due to the extensive nature of our inventory and multiple fulfillment locations, order processing may take a little longer and may take 2-3 business days or as stated in the product description.
Shipping within the United States is performed from our main shipping location in Colorado using either US Postal Service First Class or Priority Mail, or FedEx services. Please note, FedEx DOES NOT deliver to PO Boxes. Orders are shipped every day except for Saturday, Sunday, and major National holidays. We are not responsible for any delivery delays due to severe weather conditions when such exist.
You will receive a confirmation e-mail shortly after you complete your order. Please ensure your shipping address is correct when ordering and when reviewing your order confirmation e-mail. If your address is incorrect, please contact us immediately by phone (1-877-255-8766) or e-mail contact form. Once your order has shipped, we are not able to make any changes to your order or shipping address. Any shipment issues and order-related problems must be reported to us within 14 days of the shipping date. We are not responsible for lost or stolen packages which show proof of delivery from the shipping company.
Please note that FREE Shipping promotions and offers apply to orders shipping within the United States only.
Please be advised that for the safety of our community, some of our employees are currently operating remotely or at limited capacity. Additionally, many of our suppliers and product manufacturers are also facing similar challenges and operating at reduced capacity. This, along with global product supply and shortages, may contribute to longer than usual delivery times and some product availability issues. We appreciate your patience and understanding during this time.
We are continuously monitoring the situation and working diligently to minimize any potential delays, but we do ask that you allow additional time for processing and fulfillment.
Please also be aware that you may experience some delays in customer service communications and returns processing. Our customer service team is working hard to respond to your inquiries in a timely manner, but we kindly ask for your patience during this time.
At Cases.com, we understand that our customers are global, and we are pleased to offer international shipping options for our products.
Estimated FedEx International Transit Times:
- U.S. to Canada: 2-3 business days
- U.S. to Europe: 3-5 business days
- U.S. to Middle East: 5-7 business days
- U.S. to Asia: 5-7 business days
- U.S. to Australia: 5-7 business days
Please note that the estimated transit times provided are just that – estimates – and are not guaranteed. Delivery time outside the United States can vary depending on various factors such as local shipping carriers, customs agencies, and other unforeseen circumstances.
Customs and Duties: It is important to note that the prices listed on our website do not include any duties or value-added taxes that may be assessed by your local customs office or shipping carrier. If such charges are assessed, they will be the responsibility of the recipient and will be billed by the local customs office or shipping carrier.
Customs Clearance: Please be advised that all international packages are shipped with the necessary documentation to avoid unnecessary delays. However, we have no control over your local shipping carriers or customs agencies and they may hold your package for clearance.
We are committed to providing our international customers with a seamless shipping experience, and our customer service team is available to assist you with any questions or concerns.
When you purchase an item that is on Preorder, your credit card will be charged right away. Placing a preorder will guarantee your position on the waiting list and will reserve a case for you when it becomes available. Preorders are processed in the order they have been received. We reserve the right to stop accepting preorders. You may cancel your order at any time prior to the shipment date.
Package Refusal & Undeliverable Packages:
If a customer refuses (does not accept) the package or if the package is returned (undeliverable) due to incorrect order address, the customer will be billed the return fee assessed by the shipping company. Prior to sending your package back, please request a Return Merchandise Authorization (RMA) number. Packages that are returned to us as Refused without RMA or Undeliverable will be issued a refund minus a 15% restocking fee and shipping costs. Reshipping fee will apply to reship a refused or undeliverable package.
If you are unsatisfied with the product you have received or ordered an incorrect product, we will be glad to assist you with an exchange or refund. Returns or exchanges must be made within 30 days of the original purchase shipping date, product must be unused and in original product packaging. Return/Exchange Merchandise Authorization (RMA) number is required for all returns. RMA requests must be submitted at our Returns Center section. The link is available at the footer of our website or by clicking here.
No refunds or exchanges will be made after 30 days of the original purchase shipping date.
Authorized refunds will be made for the original invoice price of the item minus restocking fee if applicable; shipping and handling cost is NOT refundable. Refunds can only be issued to the original payment method or store credit. It is not possible to issue a refund to a different destination (e.g., another credit card, PayPal or bank account). Exchanges will require additional shipping expenses. The customer will be responsible for ALL costs involved in returning and/or re-shipping the product. Returns must be shipped properly packaged. It is the customer’s responsibility to insure the return package – we are not liable for lost or damaged merchandise.
Items must be returned unused, undamaged, with all parts and accessories, and in original packaging. Products returned with signs of wear and tear or damage will not be accepted for refund or exchange and will be returned to the customer at the customer's expense. Any products that are returned used, damaged, without an RMA number, without packaging or damaged packaging, missing parts or accessories, will be subject to a 15% restocking fee (15% of the original invoice price of the item). However, these types of returns or exchanges are still subject to be denied and returned to the customer at the customer’s expense.
Furthermore restocking fee of 15% may be applied to refund amount if:
- Return reason is – “Ordered incorrect item”
- Return reason is – “No longer needed”
- Return reason is – “Do not like product”
All refunds and exchanges will be processed within 3-5 days of receipt.
Due to safety concerns during COVID-19, this returns and exchanges policy does not apply to personal protective equipment (PPE) including face masks, mask filters, and disinfecting wipes - we cannot accept returns for these products.
Film screen protectors and glass screen protectors (if opened and used), plastic holsters, belt clips and belt clip parts are NOT eligible to be exchanged or refunded.
Piel Frama leather cases are hand-made to order or custom-made and cannot be returned to us for a refund. Piel Frama products can only be returned for store credit or exchange only. You may cancel your Piel Frama case order/pre-order at any time prior to the shipping date.
Special Order, Large Quantity Orders (Qty. 5+), Wholesale, Closeout/Final Sale and Discontinued products will not be accepted back for refund or exchange. If defective, exchange will be offered for identical product.
Holiday Return Period – Orders placed from November 15th through December 15th qualify for extended holiday return period through January 15th. All other return policies apply.
Limited Product Warranty: Our products are made to ensure satisfaction and service during the natural life of the product. Cases are designed to protect your device, so the natural life of the case will vary depending on product usage and care. Aluron, Inc. dba Cases.com warrants to the original purchaser that its products will be free from defects in material and workmanship for a period of 30 days (unless stated otherwise under product's description) from the original date of purchase. Film screen protectors, glass screen protectors, plastic holsters, belt clips and belt clip parts are NOT covered by the warranty and will not be exchanged or refunded.
This limited warranty does not cover defects from product misuse, product neglect, product abuse, product tampering, product alterations and unauthorized product repairs. The limited warranty also does not cover improper cleaning/care of your product. For proper care, please refer to the manufacturer's website, or contact manufacturer directly. Furthermore, this warranty does not cover any consequential damage to a person or property other than the product purchased. Aluron, Inc. dba Cases.com reserves the right to repair or replace the product if limited warranty applies.
Your Privacy: Your privacy is very important to us. Aluron, Inc. dba Cases.com does not sell, exchange, or distribute your e-mail address or personal data to anyone. In order to ship products and contact our valued customers, it is necessary to gather some information about you. We feel it is your right to know how the information collected will be used.
Your e-mail will be used as a primary form of communication. We will send all order related information to the e-mail address you provide. Your phone number maybe used for order verification, shipping address corrections and other order related questions. We may also use your phone number to send text messages (SMS), related to order status updates and delivery tracking information.
Aluron, Inc. dba Cases.com may periodically send information about specials, giveaways, promotions and new products to you via e-mail. Please let us know if you would rather not receive these promotional announcements and we will be happy to remove you from our list.
Your address is only used to ship the product(s) to you. We do not participate in any direct mailings nor will we sell, share or provide your information to any company who does.
Generally, we do not monitor the age of visitors to our website nor is our website structured to attract any under age 13. Therefore we believe it is ultimately the parents’ responsibility to supervise their children’s online activities.
Online Security: Whenever you provide any order information, we use SSL technology to make sure that it is "encrypted," or, scrambled, so that no one else can read it while it is being transmitted over Internet. After you place an order all information (such as your name, address, and email address) is safely stored behind a firewall.
BY PLACING AN ORDER FOR PRODUCTS ON CASES.COM WEBSITE CUSTOMER AGREES TO BE BOUND BY AND ACCEPT COMPANY POLICIES AND SALES TERMS.